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ACO Hardware Returns Policy

ACO Hardware values our customer relationships and aim to maximize your shopping experience. If you have any issues with any product purchased at ACO Hardware, you are welcome to return to our online store. For more information, please see below:

Defective

  • For issues with defective items, please contact ACO Hardware customer service at contactus@acohardware.com within 5 days of shipment to report issue. ACO Hardware has the right to request that all returns are subject to inspection, either via pictures or inspection at own site. If a return is requested, using the ACO Hardware provided return slip, the customer must then ship defective item back to ACO Hardware site for inspection. If item is found to be defective, ACO Hardware will credit the customer’s account the full order amount (product cost plus freight) and return freight. If product is found to be in good shape, customer will be subject to Buyer’s Remorse return policy. For exchange item, please place new order through ACO Hardware.

Buyer’s Remorse

  • For returns related to buyer’s remorse, please contact ACO Hardware customer service at contactus@acohardware.com within 5 days of shipment to report issue. Customer must then ship item back to ACO Hardware for full refund of product sale price less 15% restocking fee. For exchange item, please place new order through ACO Hardware. Credit will not be issued until inventory is received at ACO Hardware site.

Inaccurate Shipment

  • For returns related to inaccurate shipments, please contact ACO Hardware customer service at contactus@acohardware.com within 5 days of shipment to report issue. ACO Hardware has the right to request that all returns are subject to inspection, either via pictures or inspection at own site. If a return is requested, using the ACO Hardware provided return slip, customer must ship item back to ACO Hardware site. ACO Hardware will credit the customer’s account the full refund of total order amount (product cost plus freight) and return freight once inventory is received at ACO Hardware site. For exchange item, please place new order through ACO Hardware.